Durham's most luxurious apartment - your questions answered
How do I make a reservation ?
Click to Contact us and tell us what dates you'd like
What do I need to bring ?
Just your toothbrush. As you'd expect, crisp bed-linen and plush towels are provided, and there are cosy robes to curl up in for a relaxing night. You'll be pampered with exclusive toiletries, and welcomed with a basket of treats, snacks and wine.
Where can I park ?
There's a secure car park underneath the building, with a space reserved for your use at no charge.
What's the arrangement of the beds ?
There are two bedrooms. The main bedroom has an exceptionally comfortable and stylish King size bed, and there is an en-suite bathroom attached. The second bedroom has an equally welcoming single bed.
What's not allowed ?
To keep the apartment smelling lovely, we can't allow smoking or pets. To preserve the décor, and in view of the glass dining table, we would also advise against children under 7.
Is there Air Conditioning, Heating and Ventilation ?
There's a high powered fan, which is as much cooling as the Durham climate tends to require... and to keep you warm, there's fully controllable electric heating. All the windows open safely for a breath of fresh air should you require it.
Can I use my wheelchair ?
The front door can be reached from car park or street level by wheelchair users without assistance. Once inside, the doorways are 32 inches (813 mm) wide. The bathroom layout is not amenable to wheelchair access.
Click here to download our Access Statement
Is the apartment OK for my visual impairment ?
Outside, the public areas have a reasonable level of contrast between floors and walls; there's voice announcement of lift position, and the route to the front door is straightforward. Within the apartment there is a good level of natural and artificial light without excessive glare. The door handles and light switches are brass, and are reasonably well distinguished against light coloured doors and walls.
How can you help people with hearing problems ?
There's a set of cordless headphones to use with the TV or sound systems (useful for anyone who likes loud music late at night!), and the TVs all support subtitled programmes.
How many apartments are there ?
There are two equally lovely apartments, Moonlight (sleeping up to 4 guests), and Oasis (sleeping up to 3 guests).
Is there someone on site if I need them ?
Yes, there's always a member of our staff on call in case of problems using the (free) phone in the apartment.
Is there something you're not telling me ?
Yes, probably - there's a lot more detailed information about Durham City, the ideal location of Oasis Apartment, and the 5-star equipment provided in the Guest Guide in the Apartment. If you can't wait, you can download a copy here.